Got questions?
We've got answers. If yours isn't here, hit us up.
When will my pre-order ship?+
Each product has its own ship date listed on its page — first batches start shipping August 2026 and continue through October 2026. We'll email you the moment yours is on the way.
When am I charged?+
Right at checkout. Pre-orders are charged immediately to lock in your slot in the first production run.
What do pre-order customers get?+
15% off your first month, locked into your account automatically. Pre-orders are charged at checkout to reserve your spot.
Are your products vegan / gluten-free?+
Collagen is animal-sourced (grass-fed bovine). Creatine gummies, biotics and the multivitamin are vegan and gluten-free. Full allergen info is on every product page.
Do you ship internationally?+
At launch we're shipping to the US and Canada. International shipping is on the roadmap for early 2027.
Can I cancel or change my pre-order?+
Absolutely. You can cancel any time before shipment for a full refund. Once your order ships, our 60-day money-back guarantee still applies — no questions asked.
Are your ingredients clinically studied?+
Every active ingredient in our formulas is backed by peer-reviewed clinical research at the dosages we use. We publish the key studies and sourcing details on each product page.
Who formulates your products?+
Our products are formulated by a team of PhD scientists and registered dietitians with decades of combined experience in nutraceutical research and human metabolism.
How do I contact customer support?+
Email us anytime at hello@purapill.com — we typically respond within 24 hours. You can also use the contact form on this site for questions, partnership inquiries, or press.